Your Company

Terms and Conditions

Please read these terms carefully before using our services

Sky Crest JA – Terms & Conditions

Effective Date: March 23, 2026

1. Acceptance of Terms

By using any service provided by Sky Crest JA, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, you confirm that you have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services

Sky Crest JA provides courier and logistics services, including but not limited to:

  • Shipping from USA to Jamaica

  • Air freight and sea freight services

  • Assisted online shopping (if applicable)

  • Package handling and warehousing

  • Pickup and delivery services

  • Third-party courier delivery across Jamaica (e.g., Knutsford, Zipmail, or similar)

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

3. Shipping Schedule

Shipments are processed on a weekly basis. All shipping timelines are estimates only and are not guaranteed.

Delays may occur due to:

  • Customs processing

  • Carrier delays

  • Weather conditions

  • Inspections or unforeseen circumstances

4. Service Areas

Sky Crest JA services customers across Jamaica, including:

  • Kingston & St. Andrew

  • Clarendon

  • St. Catherine

  • Other parishes via third-party courier services

Delivery outside direct service areas will incur additional fees.

5. Responsibility, Risk & Liability

All shipments are transported at the customer’s own risk.

Sky Crest JA assumes limited liability for loss or damage.

Responsibility begins when:

  • The package arrives at our warehouse

Responsibility ends when:

  • The package is delivered, collected, or handed over to a third-party courier

We are not responsible for:

  • Vendor/supplier errors

  • Incorrect shipping information provided by customers

  • Packages lost before arrival at our warehouse

  • Delays or damages caused by airlines, shipping lines, or couriers

6. Packaging & Fragile Items

Sky Crest JA is not responsible for damage caused by improper packaging.

Items shipped at owner’s risk include:

  • Electronics

  • Glass items

  • Liquids

  • Cosmetics

  • Fragile goods

We strongly recommend secure packaging and/or insurance where applicable.

7. Prohibited & Restricted Items

Customers must comply with all shipping laws.

Prohibited items include:

  • Illegal drugs or substances

  • Firearms, weapons, or ammunition

  • Explosives or hazardous materials

  • Counterfeit goods

  • Pornographic materials

  • Perishable food items

  • Live animals

  • Cash or negotiable instruments

Any prohibited item may be:

  • Confiscated

  • Destroyed

  • Reported to authorities

No refunds will be issued in such cases.

8. Customs, Duties & Fees

Customers are fully responsible for:

  • Customs duties

  • Taxes

  • Government fees

Sky Crest JA is not liable for:

  • Customs delays

  • Seizures

  • Penalties

9. Assisted Online Shopping (If Applicable)

For assisted purchases:

  • Full payment is required upfront

  • Customers must confirm item details before purchase

  • Payments are non-refundable once order is placed

We are not responsible for:

  • Wrong items

  • Vendor issues

  • Size or quality discrepancies

10. Payments

Accepted payment methods include:

  • Bank transfer

  • Cash

  • Online payments

All payments must be completed before processing.

All payments are non-refundable once shipment is in progress.

11. Claims & Complaints

All claims must be submitted within 48 hours of package receipt or notification.

Requirements:

  • Written submission (email or official form)

  • Supporting evidence (photos, receipts)

WhatsApp messages are NOT considered official claims.

12. Storage & Uncollected Packages

  • Packages must be collected within 7 days of notification

  • Storage fee: $500 JMD per day after 7 days

Uncollected packages after 30 days may be:

  • Sold

  • Donated

  • Disposed of

To recover costs.

13. Cancellations

Cancellations must be made at least 24 hours before shipment processing.

Fees may apply.

Sky Crest JA reserves the right to cancel services at its discretion.

14. Amendments

Sky Crest JA reserves the right to update these Terms at any time. Updates take effect immediately upon posting.

15. Entire Agreement

These Terms and Conditions constitute the full agreement between the customer and Sky Crest JA.

← Go Back